Project

Design User Experience for EV
Charging station mobile aPP

Summary

Designed work model approach of the app

Responsibility

  • Research
  • UX Design
  • Interaction Design

Project Brief

When you care for planet, we care for you

E-go charge point, the search engine platform for electric vehicle (EV) charging stations, Client asked us to design their EV charging app idea right from the scratch. We decided to design an entirely new and engaging user friendly charging experience.

We set out to ensure charging is as effortless and as fast as people need it to be. The result? Solutions that create a sustainable seamless experience.

Research

We conducted user interviews to gain information about EV charging. Asked EV car owners & dealers about their overall experience on charging. such as; How frequently you charge your car? How many times do you charge your car at public stations? Do they prefer EV vehicles for a long drive? If yes, then how they manage to charge on the go, etc...

Interviewed 16 car owners from the range of 22 to 45 age group and here are their opinions:

Personas

While digital transformation brings opportunity to the marketplace, it also increases competition and complexity. To cut through the noise you need to understand the behaviour and motivations of your customers like never before. Each pain point is a chance to turn things around.

App Flow Design

After working on multiple options of User Flow, I narrow down the ideas and finalized the app's path that users can take to achieve goals, It also helped to improve both UX and business values of a project.

After determining real user needs, I get a slew of great ideas to solve their problems. Sometimes, old school is still best. I drew all user flows on paper. This was a convenient way to edit and iterate ideas as needed. The final user flow is shown as follows:

Wireframes

Interaction Design

Search Nearby Station

  1. Search nearby available stations
  2. Select Plug and Book slots as per convenient time & date
  3. e-GO app provides timely remainder about upcoming charging notification

Car Charging Details

  1. Get battery backup details
  2. Notification of upcoming car charging bookings
  3. Edit or change an appointment as per the convenient time